by Una Hearne. One of the key skills in coaching is listening. Listening in a way that we don't often encounter in our lives. For me, the best description is by Nancy Kline in her book Time to Think. In the introduction she describes how her mother listened to them as children: "She simply gave us attention. But the quality of that attention was catalytic." Nancy then goes on to describe how later studies of thinking in students showed that: "The important factor in whether or not they could think for themselves, afresh, at a ...